The photovoltaic vendor who installed our solar electric system returned last week to inspect the man-made shade problem. The lead system architect and the head of customer service spent 45 minutes on the roof measuring and diagramming. They didn’t leave until they had a solution.
A crew will be here within two weeks to implement the configuration changes. I’m not being billed for any of it.
True, they should have got this right the first time… but I’m very impressed at their responsiveness once we found that a problem exists. In fact, they found the problem in the first place by analysing my production records.
I’d like to post an aerial photo of the entire installation, to document the “before” and “after,” but my aerial photographer has been overcome by a bad case of gravity. I suppose I could haul a ladder up onto the roof to get enough distance from the panels to fit them all into the camera’s frame… I guess I’ll get to that just as soon as I finish cleaning out my electrical outlets with my tongue.