DEBRIS.COMgood for a laugh, or possibly an aneurysm

According to gomez.com, TWA’s website ranks #1 in ease of use as compared to other airlines’ sites.

This is clearly a crock of shit. (That’s a marketing term.)

Here’s a chronicle of my attempt to purchase flight tickets via twa.com:

1. search for flights with Mozilla 0.9.4. The results page does not render.
   
2. search for flights with IE5. The results page works fine. I select flights, and at the end am told I have to sign up for an account to make the purchase. I click the “sign up” link. My browser crashes.
   
3. repeat step 2 with Navigator 4. Browser crashes.
   
4. I restart my workstation.
   
5. repeat step 2 with IE5. Successfully pick flights, create account, fill out long form of frequent flyer numbers, credit card information, billing address, etc. Submit form.
   
6. website rejects my billing address. I go back, verify the address. It’s correct. I re-submit.
   
7. repeat step 6.
   
8. I enter a variation on my billing address. It’s rejected.
   
9. I dig a credit card statement out of the file. I re-type the address, byte for byte, and submit. The address is rejected.
   
10. I try another credit card, entering address data perfectly. The address is rejected.

At this point, I’ve wasted a half hour and am intensely wishing some other airline flew the route I’ve selected. I’m forced to call TWA’s 800 number, where a telephone operator takes 15 more minutes to collect the same data I’ve already typed in several times. But at the end of the process, she can do what TWA.com’s #1 ranked website cannot: she can sell me flight tickets.