I received a catalog in the mail today from EyeWire — a glossy fonts-and-clip-art production I’ve been trying to opt out of for about a year. The people in charge are incompetent, or worse, willfully dishonest. The back of the catalog reads:
Help Stop Wasteful Mailings
If you receive duplicates of this catalog, or if you do not want to receive future EyeWire mailings, please fax us your mailing labels at 800 824 7783
However, they ignore the faxes. My fax log shows all my recent unsub attempts:
June 11, 2000
July 3, 2000
August 9, 2000
October 4, 2000
I spoke with one of their clerks a few weeks ago. She mumbled something about having accidentally wiped out a few months’ worth of unsubscription requests in a computer mishap. Then she went on to utter the sentence that gets my vote for Great Lie #4, “It can take up to 6 weeks to be removed from our mailing list.” She’s off by an order of magnitude, at least.
Send feedback to the people at EyeSore directly.