The NYC staff of Olympic Airways is eager to help but ultimately ineffective. I’ve taken to tracking down my luggage myself.
This morning I called OA’s baggage tracking office in Frankfurt, Germany. The man there was immediately helpful; he dispatched a colleague to search the “baggage bond” warehouse at Frankfurt airport. Unfortunately there was no sign of our suitcases. He promised to continue the search.
(These actions should have happened four days ago, had OA/NYC taken any action other than blame Lufthansa. The man in Frankfurt said of my file, “Hmm, this file was closed on the 22nd.” His office had no idea the bags were missing.)
Then this afternoon, a sympathetic woman from Lufthansa’s baggage tracking group called to say one of the suitcases had arrived at SFO. (She’s sympathetic because she’s endured about six increasingly anxious voice-mail messages from me.) We should receive the suitcase Sunday afternoon, seven days after surrendering it to the staff at the Naxos airport.
One down, one to go…
In the meantime, I’ve replaced the $85 power supply for my laptop. Assuming I ever get the other one back, I’m going to send an invoice to Olympic Airways.